by Madison Wagner | Apr 15, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Most customers can tell when an employee is happy at work—the quality of service is consistently high and providing excellent customer care is always a top priority. When employees are engaged, productivity and profitability increase, which helps ensure the...
by Madison Wagner | Apr 1, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Would you trust a fortune teller to predict your future? A quick glimpse into their crystal ball would reveal everything, right? Well, while fortune telling sounds tempting, it’s not really an option for funeral professionals thinking about their future plans....
by Madison Wagner | Mar 18, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Would you trust an auto mechanic to perform your surgical procedure? Most people would say “No way!” to this scenario because they instinctively understand that knowledge and experience can make a huge difference in certain situations. In Episode 7 of the...
by Madison Wagner | Mar 5, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Are You Ready to Retire from the Funeral Business? Retirement is a significant milestone for funeral home owners, and getting ready for this event calls for proactive planning and strategic thinking. In Episode 6 of Jake Johnson’s “M&A Minute” video series,...
by Claire Pritchard | Jun 30, 2020 | Blog, Business Tips, Customer Experience
The initial contact with a family made to a funeral home or cemetery is always the most important touchpoint. The first time you speak with a customer, whether on the phone or when they arrive at your place of business, it is crucial to set the right tone for future...
