Connecting with Female Decision-Makers: Transforming Funeral Home Services

Connecting with Female Decision-Makers: Transforming Funeral Home Services

In funeral service, where women frequently make end-of-life arrangements and likely influence a significant portion of funeral decisions—similar to how they drive 60% of consumer purchases in other industries—understanding how to effectively connect with female...
Johnson Consulting Group Announced the Recipients of the JCG 2024 Excellence in Customer Service Awards

Johnson Consulting Group Announced the Recipients of the JCG 2024 Excellence in Customer Service Awards

Scottsdale, AZ –Johnson Consulting Group (JCG) announced the recipients of the JCG 2024 Excellence in Customer Service Awards, powered by J3Tech Solutions.   The Awards were presented to JCG client funeral homes who achieved the highest Total Value Index Score...
Building & Maintaining a Strong Funeral Service Team: Insights from Suzanne Akre

Building & Maintaining a Strong Funeral Service Team: Insights from Suzanne Akre

In our latest Johnson Consulting Conversations, we spoke with Suzanne Akre, Founder and CEO of Akre & Associates and Akre Legacy Recruiting. With over 30 years of recruiting experience, Suzanne shared valuable insights about recruiting in the funeral service...