by Madison Wagner | Jun 22, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity
Unlike decades past, a satisfied customer doesn’t necessarily mean a returning customer. In today’s round-the-clock marketing and media climate, people are constantly inundated with promises of bigger and better things. Even satisfied customers feel an immense...
by Madison Wagner | Jun 17, 2021 | Articles, Blog, Business Management, Business Tips, Opportunity
Picture it: One June morning, two people wake up and get a call from an old friend telling them that a childhood classmate just died. They want to know more—so, over breakfast, they each take the natural first step and search online for an obituary. One person finds...
by Madison Wagner | Jun 15, 2021 | Blog, Business Management, Business Tips, Opportunity, Sell My Business, Succession Planning, Valuations
The Great Depression of the 1930s, the 9/11 attacks, the Great Recession of 2008-2009, war, embargos, panic. The COVID-19 pandemic wasn’t the first time business was disrupted, nor will it be the last. When it comes to business, and life, uncertainty will always be a...
by Madison Wagner | Jun 10, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Have you ever heard someone say “My business is my baby?” Business owners and professionals working in the funeral industry can wholly relate to this idea. As Jake Johnson (President and CEO of the Johnson Consulting Group) says in the latest episode of his...
by Madison Wagner | May 27, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Building an exemplary funeral home legacy requires a creative and dedicated staff. Your employees need to be well trained—not just at the beginning of their initial work role, but throughout their tenure with the company. How much your funeral home staff knows...
