Performance Tracker

Gain complete clarity over your business

Performance Tracker is the complete customer experience management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line.

An Indispensible Tool

Our industry-leading Performance Tracker empowers you to run a more profitable business while helping you provide a better experience to your customers. Choose from any the following survey options:

  • Funeral Home At-need
  • Funeral Home Pre-need
  • Low Cost Cremation Business
  • Cemetery At-need
  • Cemetery Pre-need
  • Cemetery Cremation Business
  • Combination

Accountability Management

JCG Performance Tracker offers real-time contract and survey reports that pinpoint areas of strength and weakness while assessing your company’s sales efforts, customer satisfaction and overall performance.

Benchmarking

Filter by date range, company, location, region, arranger, and case type. With this level of visibility, you’ll know exactly where your company stands with regard to performance, customer satisfaction, and sales.

Trend Spotting

The industry’s case mix is shifting and average sales are changing. This means you need stay ahead of the curve by continually anticipating customer needs and understanding the trajectory of your business.

Customer Experience

 Be able to reward your team for the outstanding customer service they provide. Gain key insights, and know how your families feel about the level of service and overall experience your business provides.

Step 1: Evaluate Your Team’s Sales Performance

We gather your data, assess your contracts, and compare your call volume to other firms of your size. We also evaluate your average sale per case type by company, region, location, and arranger.

Step 2: Assess Your Customers’ Experience

Get more out of your surveys and evaluate your business from every angle. We measure your performance based on the customer experience.

Step 3: Take Action Based on Customer Feedback

 Once the data is collected, you’ll be notified immediately of an interaction, so you can take action.

Step 4: Staying Connected to Your Families

 When a customer leaves you a positive review, Performance Tracker will send them a text message or email prompting them to leave you a social review.

Meet our Performance Tracker team

Lori Salberg

Lori Salberg

Director of Technology

Chad Roberts

Chad Roberts

Project Manager

Derek Kaufman

Derek Kaufman

Data Analyst

Tammy Burch

Tammy Burch

Survey & Data Entry Specialist

Lee Ann Chesney

Lee Ann Chesney

Survey & Data Entry Specialist

A word from our clients

Thank you for constructing a solid survey format that gives us true customer feedback. We use our survey data to evaluate and upgrade all of our team, but especially our administrative staff. The direct feedback from families along with the format you use gives us the ability to provide objective feedback during our performance appraisals and coaching. It is hard to argue with “what the family said”! Keep up the great work of pushing the profession to higher levels.

– Jay Dodds

Let’s start the conversation

With a clear understanding of where the profession has been, and a compelling vision of where it’s going, we help our clients reach new levels of success. Let's talk about how we can do the same for you.