Business Consulting

Your strategic business partners

Our consultants are seasoned industry experts who have successfully owned, operated and managed hundreds of funeral homes and cemeteries. Our goal is to assist you in achieving unprecedented levels of customer service, an optimal workplace environment, and maximum financial performance.

Helping you attain a new level of success

We provide our clients a wide array of business consulting services to help them achieve optimal success no matter where they are in the business life cycle. Here’s how we do it.

  • Conduct extensive research through many interviews, conversations, and background analysis, so we thoroughly understand your business
  • Build trust and rapport with you, and all of your management and staff
  • Ensure that all initiatives and goals that are set benefit you and the success of your business
  • Practice open and regular communication with your team
  • Be readily available anytime you need our assistance
  • Abide by timelines set by you in advance
  • Maintain confidentiality as we progress through our partnership

Performance Analysis

A comprehensive 360-degree assessment of your current operating and financial performance including customer service assessment, workflow analysis, competitive market share assessment, financial analysis, and recommendations for improved performance.

Strategic Plan

A strategic plan for your business establishing key company initiatives, the specific tactical actions needed to achieve them, an implementation sequence, and ongoing accountability management.

Strategic Pricing Initiative

Establish optimized retail pricing for your business to achieve targeted revenue objectives including competitor price comparison, detailed sales analysis, and a consumer-friendly general price list.

Incentive Compensation Plans

Incentivize your employees to deliver exceptional customer service while achieving financial goals with incentive compensation plans that are understandable, fair and easily measured. This includes customized incentive plans and administration.

Business Succession Plan

Deliver a business succession plan created well in advance of a sale to ensure a smooth transfer of ownership at maximum enterprise value. This plan establishes a timeline, successor characteristics, potential buyers, and enterprise value strategies and initiatives.

Performance Management

Schedule performance management meetings with you and your team to address ongoing operations and identify opportunities for improvement. These meetings will review all operating performance metrics including customer satisfaction, market share, call volume, business mix, financial results, and employee performance. Our business consultants will also provide continuous coaching in operations, management, and leadership development.

Workflow Analysis

Analyze your workflow and organizational structure of your business to assess current staffing levels, staff utilization efficiencies, employee morale, and recommendations to improve the workplace environment through increased communication, effective management of employee welfare, and leadership development.

Meet our Business Consulting team

Nelson Thulin

Nelson Thulin

Director of Business Consulting

Al Asta

Al Asta

Senior Business Consultant

Greg Hilgendorf

Greg Hilgendorf

Senior Business Consultant

Lawrence W. Michael

Lawrence W. Michael

Senior Business Consultant

Vince Roberge

Vince Roberge

Business Consultant

Bill Cutter

Bill Cutter

Business Consultant

Dale Espich

Dale Espich

Business Consultant

Rich Sells

Rich Sells

Business Consultant

Bob Horn

Bob Horn

Business Consultant

Ken Knauss

Ken Knauss

Business Consultant

Charles Merrick

Charles Merrick

Business Consultant

Tess Flores

Tess Flores

Senior Administrative Assistant

Tim Fullerton

Tim Fullerton

Business Consultant

A word from our clients

Johnson consulting has helped our team stay in tune with our value as an organization. From deep analysis of our traditional funeral home, cremation society, pet business, and cemetery, Johnson consulting took the time to learn our business and worked with us to set appropriate benchmarks around our financials and payroll. We feel that we have a solid value of our business and with this knowledge, will lead our business to even higher levels of growth. I’d recommend Johnson Consulting to any Funeral Home or Cemetery business.

– Tom Antram

Let’s start the conversation

With a clear understanding of where the profession has been, and a compelling vision of where it’s going, we help our clients reach new levels of success. Let's talk about how we can do the same for you.