We had concerns maintaining high quality customer service at our funeral business following a large acquisition that tripled the size of our company overnight. Johnson Consulting Group helped us raise quality service projections at our new businesses and maintain our high level of service at our existing businesses. They helped us accomplish this through training, constant focus on customer service and close measurement of performance through the JCG Family Satisfaction Survey program. We continue to improve and will achieve unprecedented levels of customer service thanks to Johnson Consulting Group.
Mark Musgrove – Musgrove Family Mortuaries and Cemeteries