by Allyson Dunn | Apr 1, 2025 | Articles, Blog, Customer Experience, Surveys
JCG’s Performance Tracker X is the complete customer management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. We believe in sharing insight from the data collected through our Performance Tracker X...
by JCG gmail | Mar 30, 2025 | Articles, Blog, Case Studies, Client Spotlight, Customer Experience, Events, JCG Articles, Press Releases, Surveys
Scottsdale, AZ –Johnson Consulting Group (JCG) announced the recipients of the JCG 2024 Excellence in Customer Service Awards, powered by J3Tech Solutions. The Awards were presented to JCG client funeral homes who achieved the highest Total Value Index Score...
by Allyson Dunn | Jan 30, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Opportunity, Surveys
Providing outstanding customer service is a universal goal for businesses, but how do we truly know we’re meeting the mark? Assumptions are not enough. Instead, it requires a systematic approach to evaluate, analyze, and enhance the service we offer. Here’s a...
by Allyson Dunn | Jul 12, 2024 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, Opportunity, Surveys
Driving team member engagement is the best way to get the most out of your funeral survey program and acts as powerful engine to drive performance. Encouraging adoption by rewarding wins with some of the ideas below can get you moving in the right direction....
by JCG gmail | Apr 25, 2024 | Blog, Business Management, Business Tips, Customer Experience, Financial Management, Surveys
The satisfaction of shipping loved ones home for a funeral has seen a steady decline since 2018, even before the pandemic.(Johnson Consulting Group research Trends, and Insights see page 44). According to the Wall Street Journal, it’s estimated that over 200,000...
by Allyson Dunn | Apr 10, 2024 | Articles, Blog, Customer Experience, Surveys
JCG’s Performance Tracker X is the complete customer management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. We believe in sharing insight from the data collected through our Performance Tracker X...
