by JCG gmail | Jul 5, 2023 | Business Management, Business Tips, COVID-19, Customer Experience
Trends and Insights Worksheet #1: Level of Client Satisfaction Johnson Consulting Group’s Performance Tracker X is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line....
by Admin | Apr 18, 2023 | Blog, Business Management
To understand the financial health of your funeral business, the right advice is essential. One of the best ways to dig deeper than surface-level numbers like profit and loss statements is by hiring an accounting firm specializing in funeral home business operations. ...
by Madison Wagner | Mar 27, 2023 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, JCG Articles
Every day more consumers are using the internet as their starting point when searching for goods and services. According to Pew Research, 85% of people are carrying a smartphone. Today, your funeral home website is quite often going to be the first impression your...
by Michaela Oleary | Mar 8, 2023 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, JCG Articles
The priority of many owners is to keep their funeral home business in the family; they want to fulfill the family trust that granted them the business and their commitment to their community. Great sentiments and I sincerely wish you well in accomplishing these lofty...
by Michaela Oleary | Mar 7, 2023 | Blog, Business Management, Business Tips, Customer Experience
In a shifting economy where consumers are faced with inflation and unreliable availability of products and resources, one thing remains clear, excellent customer care matters. Taking the time to treat people as you would like to be treated builds lasting relationships...
by Admin | Feb 28, 2023 | Blog, Business Management
When your team is engaged with their work, they’re more likely to be productive and dedicated to providing quality customer service. However, according to Gallup’s State of the Global Workplace report, 85% of employees are either not engaged or actively disengaged...
