by Jake Johnson | Jan 30, 2024 | Blog, Business Management, Business Tips, Customer Experience, Financial Management, Surveys
As we wrapped up the year 2023, much like any other year, the funeral business landscape revealed its diverse facets. Across the United States, some firms appeared untouched by external influences, while others experienced the ebb and flow of challenges such as slow...
by JCG gmail | Jan 5, 2024 | Blog, Business Management, Business Tips, Customer Experience, Financial Management, Surveys
Let’s face it – there are plenty of uncontrollables in funeral business right? People not showing up on time, start time delays, weather – you name it. Unfortunately, those things do make an impact on funeral home customer experience whether we like it or not. This is...
by Kristen Szymborski | Nov 22, 2023 | Blog, Business Management, Financial Management
“Revenue is vanity, profit is sanity, cash is reality.” The value on your monthly bank statement is not enough information for you to operate your funeral home and cemetery business strategically. You may find yourself questioning why revenue recorded and the cash in...
by Vince Roberge | Nov 13, 2023 | Blog, Business Management
Private equity controls somewhere in the range of 15% to 20% of the overall economy according to John Coates, former Acting Director for the Division of Corporate Finance for the SEC. And private equity exists in the death care profession for a reason: there are...
by JCG gmail | Aug 8, 2023 | Business Management, Business Tips, COVID-19, Customer Experience
Trends and Insights Worksheet #3: Marketing Key Discussion Points Johnson Consulting Group’s Performance Tracker X is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line....
by JCG gmail | Jul 24, 2023 | Business Management, Business Tips, COVID-19, Customer Experience
Trends and Insights Worksheet #2: Employee Training and Review Johnson Consulting Group’s Performance Tracker X is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line....
