by Claire Davis | May 27, 2020 | Blog, Customer Experience, Surveys
Funeral homes are increasingly finding themselves on the frontlines of the Coronavirus crisis. In order to maintain a high level of service, many firms are creating new funeral and memorial options such as live-streamed services for families affected by social...
by Claire Davis | Mar 27, 2020 | Blog, Business Tips, Customer Experience
Every moment after the loss of a loved one holds great meaning for a bereaved family. As such, each interaction between your funeral home and a family in need must be well thought-out from start to finish. Making sure the families have a positive experience from the...
by Claire Davis | Mar 6, 2020 | Blog, Business Tips, Customer Experience
It’s hard to believe that we are already a few months into a brand new decade. What will the rest of 2020 bring for the funeral and cemetery profession? While we don’t claim to be experts in the art of making predictions, Johnson Consulting Group has served the...
