by Madison Wagner | Feb 12, 2021 | Business Management, Business Tips, COVID-19, Customer Experience
Covid Impact Worksheet #3: Employee Training and Review Johnson Consulting Group’s Performance Tracker is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line. Through the...
by Madison Wagner | Feb 10, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity, Sell My Business
This year’s summit is virtually impossible to miss For four days in March (March 1-4, 2021), we will come together as we do these days, in a safe and socially distant atmosphere that makes the most of technology to connect, commune and thrive. With breakout sessions,...
by Madison Wagner | Feb 10, 2021 | Business Management, Business Tips, COVID-19, Customer Experience
Covid Impact Worksheet #2: Marketing Key Discussion Points Johnson Consulting Group’s Performance Tracker is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line. Through the...
by Madison Wagner | Feb 4, 2021 | Business Management, Business Tips, COVID-19, Customer Experience
Covid Impact Worksheet #1: Level of Client Satisfaction Johnson Consulting Group’s Performance Tracker is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line. Through the...
by Claire Pritchard | Jul 14, 2020 | Business Tips, Customer Experience, Uncategorized
What makes a funeral home exemplary? The funeral profession is filled to the brim with multiple players, but as in any competitive field, only a few businesses rise to the top. These funeral homes embody certain characteristics that elevate them above the competition....
by Claire Pritchard | Jun 30, 2020 | Blog, Business Tips, Customer Experience
The initial contact with a family made to a funeral home or cemetery is always the most important touchpoint. The first time you speak with a customer, whether on the phone or when they arrive at your place of business, it is crucial to set the right tone for future...
