by Madison Wagner | Apr 15, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Most customers can tell when an employee is happy at work—the quality of service is consistently high and providing excellent customer care is always a top priority. When employees are engaged, productivity and profitability increase, which helps ensure the...
by Madison Wagner | Apr 1, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Would you trust a fortune teller to predict your future? A quick glimpse into their crystal ball would reveal everything, right? Well, while fortune telling sounds tempting, it’s not really an option for funeral professionals thinking about their future plans....
by Madison Wagner | Mar 18, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Would you trust an auto mechanic to perform your surgical procedure? Most people would say “No way!” to this scenario because they instinctively understand that knowledge and experience can make a huge difference in certain situations. In Episode 7 of the...
by Madison Wagner | Mar 5, 2021 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A, Sell My Business, Succession Planning
Are You Ready to Retire from the Funeral Business? Retirement is a significant milestone for funeral home owners, and getting ready for this event calls for proactive planning and strategic thinking. In Episode 6 of Jake Johnson’s “M&A Minute” video series,...
by Madison Wagner | Feb 12, 2021 | Business Management, Business Tips, COVID-19, Customer Experience
Covid Impact Worksheet #3: Employee Training and Review Johnson Consulting Group’s Performance Tracker is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line. Through the...
by Madison Wagner | Feb 10, 2021 | Blog, Business Management, Business Tips, Customer Experience, Opportunity, Sell My Business
This year’s summit is virtually impossible to miss For four days in March (March 1-4, 2021), we will come together as we do these days, in a safe and socially distant atmosphere that makes the most of technology to connect, commune and thrive. With breakout sessions,...
