by Jake Johnson | Jan 30, 2024 | Blog, Business Management, Business Tips, Customer Experience, Financial Management, Surveys
As we wrapped up the year 2023, much like any other year, the funeral business landscape revealed its diverse facets. Across the United States, some firms appeared untouched by external influences, while others experienced the ebb and flow of challenges such as slow...
by JCG gmail | Jan 5, 2024 | Blog, Business Management, Business Tips, Customer Experience, Financial Management, Surveys
Let’s face it – there are plenty of uncontrollables in funeral business right? People not showing up on time, start time delays, weather – you name it. Unfortunately, those things do make an impact on funeral home customer experience whether we like it or not. This is...
by JCG gmail | Aug 8, 2023 | Business Management, Business Tips, COVID-19, Customer Experience
Trends and Insights Worksheet #3: Marketing Key Discussion Points Johnson Consulting Group’s Performance Tracker X is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line....
by JCG gmail | Jul 24, 2023 | Business Management, Business Tips, COVID-19, Customer Experience
Trends and Insights Worksheet #2: Employee Training and Review Johnson Consulting Group’s Performance Tracker X is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line....
by JCG gmail | Jul 5, 2023 | Business Management, Business Tips, COVID-19, Customer Experience
Trends and Insights Worksheet #1: Level of Client Satisfaction Johnson Consulting Group’s Performance Tracker X is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line....
by JCG gmail | Jun 6, 2023 | Articles, Blog, Customer Experience, Surveys
JCG’s Performance Tracker X is the complete customer management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. We believe in sharing insight from the data collected through our Performance Tracker X...
