by JCG gmail | Jan 5, 2024 | Blog, Business Management, Business Tips, Customer Experience, Financial Management, Surveys
Let’s face it – there are plenty of uncontrollables in funeral business right? People not showing up on time, start time delays, weather – you name it. Unfortunately, those things do make an impact on funeral home customer experience whether we like it or not. This is...
by JCG gmail | Aug 8, 2023 | Business Management, Business Tips, COVID-19, Customer Experience
Trends and Insights Worksheet #3: Marketing Key Discussion Points Johnson Consulting Group’s Performance Tracker X is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line....
by JCG gmail | Jul 24, 2023 | Business Management, Business Tips, COVID-19, Customer Experience
Trends and Insights Worksheet #2: Employee Training and Review Johnson Consulting Group’s Performance Tracker X is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line....
by JCG gmail | Jul 5, 2023 | Business Management, Business Tips, COVID-19, Customer Experience
Trends and Insights Worksheet #1: Level of Client Satisfaction Johnson Consulting Group’s Performance Tracker X is the complete customer management tool that evaluates staff and customer experience, streamlines success plans, and improves your bottom line....
by JCG gmail | Jun 6, 2023 | Articles, Blog, Customer Experience, Surveys
JCG’s Performance Tracker X is the complete customer management tool that evaluates staff and financial performance, streamlines success plans, and improves your bottom line. We believe in sharing insight from the data collected through our Performance Tracker X...
by Madison Wagner | Mar 27, 2023 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, JCG Articles
Every day more consumers are using the internet as their starting point when searching for goods and services. According to Pew Research, 85% of people are carrying a smartphone. Today, your funeral home website is quite often going to be the first impression your...
