by Allyson Dunn | Jan 30, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Opportunity, Surveys
Providing outstanding customer service is a universal goal for businesses, but how do we truly know we’re meeting the mark? Assumptions are not enough. Instead, it requires a systematic approach to evaluate, analyze, and enhance the service we offer. Here’s a...
by Lacy Robinson | Jan 23, 2025 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
January’s Johnson Consulting Conversation featured the incredibly insightful Jill Lazar, VP of Business Development at Ring Ring Marketing. Jill shared proven strategies for connecting with potential clients, converting cold leads into hot leads, and how funeral...
by Lacy Robinson | Dec 11, 2024 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
In the most recent Johnson Consulting Conversation, I introduced Derrick Hussman, Senior Business Consultant for Johnson Consulting Group and a dedicated member of the Disaster Mortuary Operational Response Team (DMORT). Derrick’s journey in the funeral...
by Lacy Robinson | Nov 7, 2024 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, JCG Articles, Q&A
I had the pleasure of hosting a Johnson Consulting Conversations featuring Nelson Thulin, our Director of Business Consulting. We dived into the topic of funeral home budget success for 2025, during which Nelson provided valuable insights and strategies to help...
by Lacy Robinson | Oct 10, 2024 | Blog, Business Tips, Customer Experience, JCG Articles, Q&A
In the spirit of World Hospice and Palliative Care Day on October 12th, I asked Greg Grabowski, partner of Hospice Advisors, to join me on the first Johnson Consulting Conversations: Insider Perspectives and Stories. Greg is also a co-author of our book...
by Allyson Dunn | Jul 12, 2024 | Blog, Business Management, Business Opportunity, Business Tips, Customer Experience, Financial Management, Opportunity, Surveys
Driving team member engagement is the best way to get the most out of your funeral survey program and acts as powerful engine to drive performance. Encouraging adoption by rewarding wins with some of the ideas below can get you moving in the right direction....
