by JCGAdmin | Mar 10, 2015 | Testimonials
Hey Jake, Just wanted send you a quick thank you for the summit. It was very informative and well run. I thought your session was great as well as the others. Joe Fitzgerald
by JCGAdmin | Mar 9, 2015 | Events
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by JCGAdmin | Feb 10, 2015 | Press Releases
FOR IMMEDIATE RELEASE Phoenix, AZ – Jeff Casey recently joined Johnson Consulting Group (JCG) to assist in their management consulting efforts. Jeff brings over thirty years of funeral home and cemetery management experience to the Johnson Consulting team. Johnson...
by JCGAdmin | Feb 10, 2015 | Press Releases
FOR IMMEDIATE RELEASE Phoenix, AZ – Johnson Consulting Group (JCG) recently hired Brandi Cunningham to lead their marketing and business development efforts. Brandi brings over ten years of sales and marketing experience to the Johnson Consulting team. Johnson...
by JCGAdmin | Jan 29, 2015 | Articles
Businesses are not static but evolve over time and this evolution may lead to growth but may also cause the business to decline. A business life cycle is usually portrayed as a bell shaped curve where the stages follow one another in an orderly fashion, which is...
by JCGAdmin | Sep 3, 2014 | Articles
In the last Johnson Consulting Group newsletter, we asked our readers to give us their thoughts on phone shoppers. Below were the responses we received. I enjoy sharing this data in the hopes that it will provide you some insights on your current training of phone...
by JCGAdmin | Aug 27, 2014 | Press Releases
FOR IMMEDIATE RELEASE Phoenix, AZ – Jake Johnson announced today that David Adams has recently joined Johnson Consulting Group as a key component of its merger and acquisition program. Johnson Consulting Group, already known for their on-staff team of funeral and...
by JCGAdmin | Aug 6, 2014 | Articles
In 2014, Johnson Consulting Group announced its winners of the “JCG 2013 Excellence in Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys sent...
by JCGAdmin | Jul 21, 2014 | Articles
Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do we know what the consumer expects, and how they respond to what your firm provides? Certainly families appreciate your efforts, and they often say as...
by JCGAdmin | Jul 21, 2014 | Articles
The Summer 2014 issue of The Independent® features the Jake Johnson article “Funeral Home Staffing-Recruitment Employee Relations – HR Issues and Pitfalls”. As our profession continues to evolve one of the most critical areas to address is funeral home staffing....
