by JCGAdmin | Mar 16, 2016 | Articles
Phoenix, AZ – Jake Johnson, President of Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2015 Excellence in Customer Service Awards.” The Awards were presented to JCG client...
by JCGAdmin | Mar 10, 2016 | Testimonials
Tom/Jake et al: Wish to commend you and your entire organization for another great Summit. As usual, it was right on point with our industry and the constant change we find ourselves facing every day. We, like many, have been around for long time. A long time and a...
by JCGAdmin | Mar 10, 2016 | Testimonials
Tom and Jake, Just a short note of thanks for hosting the Summit and providing an excellent forum to discuss issues key to those of us in funeral service. As a new client of JCG, I look forward to using the services of JCG to better position our firm financially while...
by JCGAdmin | Mar 9, 2016 | Events
The JCG team having a great afternoon at the Diamondbacks Spring Training Game!
by JCGAdmin | Jan 29, 2016 | Testimonials
Jake, we just had our first strategic plan check-in with Al. Although we are only 90 days into our process I am extremely pleased with the whole experience. Our whole company is All In and Engaged! Accountability like I’ve never seen before!...
by JCGAdmin | Jan 28, 2016 | Articles
Businesses are not static but evolve over time. This evolution may lead to growth, but it may also cause the business to decline. A business’ life cycle is usually portrayed as a bell-shaped curve, where the stages follow one another in an orderly fashion, which is...
by JCGAdmin | Jan 28, 2016 | Newsletter
Welcome Back and Happy New Year! With a new year comes new goals, initiatives and updates and the need for a detailed strategic plan. At Johnson Consulting we recently completed our own internal strategic plan and subsequently updated our mission statement based on...
by JCGAdmin | Jan 15, 2016 | Articles
Strategic Planning by Johnson Consulting It has been said that if you don’t know what outcome you are looking for, then the path you choose is not important. How do we plan for all the things we want to do at a funeral business? How do we continuously improve our...
by JCGAdmin | Dec 23, 2015 | Testimonials
I recently contracted with the Johnson Consulting Group to do an appraisal of our funeral home business. Our local contact person with the group was Dale Espich and the home office consultant was Lisa Elliott. I was pleasantly surprised and impressed with the process...
by JCGAdmin | Dec 22, 2015 | Testimonials
JCG, Thank you for constructing a solid survey format that gives us true customer feedback. We use our survey data to evaluate and upgrade all of our team, but especially our administrative staff. The direct feedback from families along with the format you use gives...
