by JCGAdmin | Aug 6, 2014 | Articles
In 2014, Johnson Consulting Group announced its winners of the “JCG 2013 Excellence in Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys sent...
by JCGAdmin | Jul 21, 2014 | Articles
Delivering exceptional customer service is paramount for funeral business success. But what is quality service? How do we know what the consumer expects, and how they respond to what your firm provides? Certainly families appreciate your efforts, and they often say as...
by JCGAdmin | Jul 21, 2014 | Articles
The Summer 2014 issue of The Independent® features the Jake Johnson article “Funeral Home Staffing-Recruitment Employee Relations – HR Issues and Pitfalls”. As our profession continues to evolve one of the most critical areas to address is funeral home staffing....
by JCGAdmin | Jul 12, 2014 | Articles
The Evolution of Accounting in Funeral Service By: Jake Johnson The financial statement has come a long way in funeral service. When my father first started in funeral service back in the 1980’s, most independent funeral directors only needed their financial...
by JCGAdmin | Jun 11, 2014 | Testimonials
Once again I want to express my appreciation for all that you and Johnson Consulting are doing for our company. You learn where we need solutions and then offer them. When we ask for help, you are quick to respond with practical information and all with a calm and...
