JCG,
Thank you for constructing a solid survey format that gives us true customer feedback. We use our survey data to evaluate and upgrade all of our team, but especially our administrative staff. The direct feedback from families along with the format you use gives us the ability to provide objective feedback during our performance appraisals and coaching. It is hard to argue with “what the family said”! Keep up the great work of pushing the profession to higher levels.
Jay Dodds