Jake Johnson, President of the Johnson Consulting Group (JCG), the death care industry’s premier Total Solutions Consulting Firm announced its winners of the “JCG 2011 Excellence in Customer Service Awards”. The Awards were presented to JCG client funeral homes who achieved the highest Overall Performance Scores from family satisfaction surveys mailed to each family they served during 2011. The JCG client funeral homes were divided into three categories based on call volume. We are proud to announce:

The 2011 Excellence in Customer Service Award Winners

 Category One

Reins-Sturdivant Funeral Home

 North Wilkesboro, NC

 

Whitney & Murphy Funeral Home

Phoenix, AZ

 

Guerra-Gutierrez Mortuary

Beverly Chapel

Los Angeles CA

 

Category Two

 

Steed-Todd Funeral Home

Clovis, NM

 

J.T. Morriss & Son Funeral Home

Hopewell Chapel

Hopewell, VA

 

Ellers Mortuary

Kokomo, IN

 

Altmeyer Funeral Home

Wheeling Chapel

Wheeling, WV

 

Bunker Family Funerals & Cremation

University Chapel

Mesa, AZ

 

Category Three

 

Altmeyer Funeral Home

Benwood-McMechen

McMechen, WV

 

Altmeyer Funeral Home

Chesapeake Chapel

Chesapeake, VA

 

Chapman Funeral Home

Hurricane, WV

 

Starks Family Funeral Home

Sommerfeld Chapel

New Buffalo, MI

 

Martin-McLean-Altmeyer Funeral Home

Wellsville Chapel

Wellsville, OH

Johnson Consulting Group started it’s customer survey program in 2008 and has experienced rapid growth. This large amount of data has proved invaluable to providing insight into customer needs and satisfaction. The company attributes its rapid growth based on its ability to offer the program with no contract to sign, a low monthly cost and accessibility to its management experts for interpretation and usefulness of the reports.

“Not only have these results been critical for meaningful benchmarking, but we find more and more of our customers are taking the next step and allowing us to implement our incentive based compensation program along with these results”…”Combined, these are powerful tools for promoting high levels of customer services and average sales at client funeral homes” says Jake Johnson.

If you would like to learn more about the JCG Performance Tracker™ and how it can help your firm, please click here or call us at 888.250.7747, or email us at info@JohnsonConsulting.com.